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Hearthstone  Hearthstone crashed.

Koalat
15.06.2017 18:05 Uhr
Nach erwiderter Neuinstallation und Reparatur, crashed Hearthstone jedes mal beim öffnen mit folgendem bug Report (Gefunden in den Dateien des Spiels):

2017-06-12 21:05:38.609: Logging Unity output to: C:/Users/Andreas/AppData/Local/Blizzard/Hearthstone/Logs/hearthstone_2017_06_12_21_05_38.log
2017-06-12 21:05:42.863: System Info:
2017-06-12 21:05:42.864: SystemInfo - Device Name: ANDREAS-PC
2017-06-12 21:05:42.894: SystemInfo - Device Model: OptiPlex XE (Dell Inc.)
2017-06-12 21:05:42.895: SystemInfo - OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
2017-06-12 21:05:42.897: SystemInfo - CPU Type: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
2017-06-12 21:05:42.898: SystemInfo - CPU Cores: 2
2017-06-12 21:05:42.899: SystemInfo - System Memory: 3996
2017-06-12 21:05:42.901: SystemInfo - Screen Resolution: 1680x988
2017-06-12 21:05:42.902: SystemInfo - Screen DPI: 96
2017-06-12 21:05:42.903: SystemInfo - GPU ID: 11794
2017-06-12 21:05:42.905: SystemInfo - GPU Name: Intel(R) 4 Series Internal Chipset
2017-06-12 21:05:42.906: SystemInfo - GPU Vendor: Intel
2017-06-12 21:05:42.908: SystemInfo - GPU Memory: 847
2017-06-12 21:05:42.909: SystemInfo - GPU Shader Level: 40
2017-06-12 21:05:42.911: SystemInfo - GPU NPOT Support: Full
2017-06-12 21:05:42.912: SystemInfo - Graphics API (version): Direct3D 11.0 [level 10.0]
2017-06-12 21:05:42.914: SystemInfo - Graphics API (type): Direct3D11
2017-06-12 21:05:42.915: SystemInfo - Graphics Supported Render Target Count: 8
2017-06-12 21:05:42.917: SystemInfo - Graphics Supports 3D Textures: True
2017-06-12 21:05:42.918: SystemInfo - Graphics Supports Compute Shaders: False
2017-06-12 21:05:42.919: SystemInfo - Graphics Supports Image Effects: True
2017-06-12 21:05:42.921: SystemInfo - Graphics Supports Render Textures: True
2017-06-12 21:05:42.922: SystemInfo - Graphics Supports Render To Cubemap: True
2017-06-12 21:05:42.924: SystemInfo - Graphics Supports Shadows: True
2017-06-12 21:05:42.925: SystemInfo - Graphics Supports Sparse Textures: False
2017-06-12 21:05:42.927: SystemInfo - Graphics Supports Stencil: 1
2017-06-12 21:05:42.928: SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True
2017-06-12 21:05:42.929: SystemInfo - Graphics Metal Support: False
2017-06-12 21:05:44.364: FSM not Preprocessed: DrawerClose : FSM
2017-06-12 21:05:44.366: FSM not Preprocessed: DiskLoading : FSM
2017-06-12 21:05:44.368: FSM not Preprocessed: DiskMainMenu : FSM
2017-06-12 21:05:44.369: FSM not Preprocessed: DoorsClose : FSM
2017-06-12 21:05:44.370: FSM not Preprocessed: DrawerOpen : FSM
2017-06-12 21:05:44.372: FSM not Preprocessed: DoorsOpen : FSM
2017-06-12 21:05:44.374: FSM not Preprocessed: ShadowFadeIn : FSM
2017-06-12 21:05:44.376: FSM not Preprocessed: ShadowFadeOut : FSM
2017-06-12 21:05:44.381: FSM not Preprocessed: Startup_Hub : FSM
2017-06-12 21:05:44.383: FSM not Preprocessed: Startup_Tutorial : FSM
2017-06-12 21:05:44.386: FSM not Preprocessed: Tutorial_Play : FSM
2017-06-12 21:05:44.387: FSM not Preprocessed: Startup_SetRotation : FSM
2017-06-12 21:05:44.389: FSM not Preprocessed: CollectionLightState : FSM
2017-06-12 21:05:44.391: FSM not Preprocessed: TutorialLightState : FSM
2017-06-12 21:05:44.392: FSM not Preprocessed: DefaultLightState : FSM
2017-06-12 21:05:44.394: FSM not Preprocessed: PackOpeningLightState : FSM
2017-06-12 21:05:44.395: FSM not Preprocessed: TournamentLightState : FSM
2017-06-12 21:05:44.397: FSM not Preprocessed: ForgeLightState : FSM
2017-06-12 21:05:44.400: UberText OutlineRender (StoreText, Shop): textMat.mainTexture == null

2017-06-12 21:05:44.402: UberText OutlineRender (StoreClosedText, Shop
geschlossen): textMat.mainTexture == null

2017-06-12 21:05:44.409: FSM not Preprocessed: TavernBrawlButton : FSM
2017-06-12 21:05:44.411: FSM not Preprocessed: ForgeButton : FSM
2017-06-12 21:05:44.412: FSM not Preprocessed: SoloAdventuresButton : FSM
2017-06-12 21:05:44.414: FSM not Preprocessed: TournamentButton : FSM
2017-06-12 21:05:44.416: FSM not Preprocessed: Button_Collection_mesh : FSM
2017-06-12 21:05:44.417: FSM not Preprocessed: Button_OpenPacks_mesh : FSM
2017-06-12 21:05:44.428: FSM not Preprocessed: FadeFromBlack : FSM
2017-06-12 21:05:44.429: FSM not Preprocessed: Blur : FSM
2017-06-12 21:05:44.432: UberText OutlineRender (StoreClosedText, Shop
geschlossen): textMat.mainTexture == null

2017-06-12 21:05:44.433: UberText OutlineRender (StoreText, Shop): textMat.mainTexture == null

2017-06-12 21:05:44.436: UberText OutlineRender (UberText_Header, GLUE_FIRESIDE_BRAWL_FLAG): textMat.mainTexture == null

2017-06-12 21:05:44.468: Fullscreen Effect Shader not supported: Custom/FullScreen/Blur

2017-06-12 21:05:44.622: UberText OutlineRender (StoreClosedText, Shop
geschlossen): textMat.mainTexture == null

2017-06-12 21:05:44.626: UberText OutlineRender (StoreText, Shop): textMat.mainTexture == null

2017-06-12 21:05:44.629: UberText OutlineRender (UberText_Header, GLUE_FIRESIDE_BRAWL_FLAG): textMat.mainTexture == null

2017-06-12 21:05:46.301: AssetLoader.LoadBatchedCardXmls: Loaded duplicate card id KARA_13_15

2017-06-12 21:05:46.303: AssetLoader.LoadBatchedCardXmls: Loaded duplicate card id KARA_13_16

2017-06-12 21:05:46.305: AssetLoader.LoadBatchedCardXmls: Loaded duplicate card id KARA_13_17

2017-06-12 21:05:46.307: AssetLoader.LoadBatchedCardXmls: Loaded duplicate card id KARA_13_19

2017-06-12 21:05:46.308: AssetLoader.LoadBatchedCardXmls: Loaded duplicate card id KARA_13_20

2017-06-12 21:05:46.310: AssetLoader.LoadBatchedCardXmls: Loaded duplicate card id KARA_13_22

2017-06-12 21:05:46.311: AssetLoader.LoadBatchedCardXmls: Loaded duplicate card id KARA_13_23

2017-06-12 21:05:49.765: UberText OutlineRender (UberText, i): textMat.mainTexture == null

Ich sende das hier ins Tech-Support Forum, da das Spiel mich dazu aufgefordert hat den bug Report an die Developer weiterzugeben.

Ich hoffe ihr könnt mir helfen, bzw. es sogar and die Developer weitergeben. Danke im Vorraus :3
Radathryl
16.06.2017 09:24 Uhr
Hallo Koalat,

Deine Grafikkarte wird von Hearthstone nicht unterstützt. Es handelt sich dabei um den GMA 4500MHD (vgl. Kompatibilitätsliste von Grafikchips)

Es ist durchaus möglich, dass es in der Vergangenheit noch funktioniert hat. Da die Engine von Hearthstone jedoch kontinuierlich aktualisiert wird (und diese uralten Chipsätze dabei nicht berücksichtigt werden) war dies abzusehen.

Falls es dein Gerät zulässt, könntest du eine unterstützte Grafikkarte nachrüsten.

Gruß
Radathryl
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