Avatar
Gragul
Hi.

So, I was trying to move one of my characters from Ahn'Qiraj (Horde) To Kazzak this evening.
I have serveral times used the character transfer with no problems at all, and that was with the same credit card as I am using at the moment.

But this time something weird happened, first of all the website was very very very slow. But I managed to get to the "finish" button and pressed it, and then I came to that secure website where you see alot of peons running and it says "this may take some minutes" and so on.. Anyways, this took about 1 hour, then I went to make myself some food and when I came back it was still in this process. So I did close my browser, since the other times I did this it took like max one minute.
But anyways, after that I tried to do this again, and it quickly went through that page with the peons, and it said it rejected my credit card. I did this three times, all times it got rejected. Now i'm stuck at "failed three times", you can't try again for 24 hours...

So what the heck am I going to do? :/
Avatar
Daliniya
If your payment is rejected, you will need to contact us via the Billing department (not Technical Support) for further assistance. You can find the contact information here: http://www.wow-europe.com/en/support/accountbilling.html

If you use the webform, please be aware that, depending on various factors, you may wait several days or more for a reply. You can try to get through by phone by using an Internet telephony application like Skype if you do not have a landline or a number is not available for your country.

Thanks!

Daliniya
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